| | Policies and Scheduling |  |
Policies and Scheduling
- If you would like to schedule a lesson or training session please contact us directly. You can use the contact form, CLICK HERE
- Please be advised that freelance sessions with Lindsey generally book 2-3 weeks in advance, and sessions during peak season (June-September) generally book 4-5 weeks in advance.
- Once a session is scheduled you may cancel at any time by notifying the staff through email, text, or voicemail. Sessions canceled with more than 1hr notice will have no fee charged. Sessions canceled within 1hr of the scheduled session will be charged at the regular rate. *Exception - if the staff is traveling more than 1 hour to your facility, then you must give minimum notice of the travel time or the full session fee will be charged. For example if the travel time is 2hrs then you must give a minimum of 2hrs cancelation notice or you will be billed at the full session rate. You will know if your facility requires additional travel time because facilities further than 40km of Uxbridge/Whitby will be quoted a distance charge (and time).
- For Freelance services, additional distance rates will be charged at $1/km one way, with the first 40km each way free. Distance rates will be charged from Uxbridge for Laura, from Sunderland for Andrea, from Uxbridge for Lindsey except on weekdays for after work lessons can be charged from Whitby. Contact us for an exact quote.
- LFEquestrian will not perform sessions in the rain or dangerous weather unless safe shelter is provided.
- LFEquestrian reserves the right to deny services if the situation is unsafe or unsupportive of a natural horsemanship approach.
- Late policy: Lessons are to occur at the scheduled time. There is a 15 minute grace period in the event the staff or client are late. If the staff is more then 15 minutes late the client can choose to reschedule the lesson or cancel the lesson at no charge. If the client is more than 15 minutes late, the client will still be charged at the regular fee and the lesson will still end at the scheduled time (+15 minutes). For example, if a client's lesson is scheduled from 4pm - 5pm, and the client/staff show up late so the lesson begins at 4:15pm, the lesson will still run the full length of 1hr. If the staff shows up after 4:15pm the client can choose to continue the lesson for the full length, or to reschedule, or cancel. If the client shows up at 4:45pm then the lesson will still end at 5:15pm and the lesson will still be charged at the full rate.
- All riders must wear helmets and appropriate footware (footware with heels of 1/4").
- All clients are required to sign a release of liability waiver. CLICK HERE
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